FAQs
A. SAFETY
Q. What precautions are you taking for to be order delivered in a hygienic and safe way?
We have implemented additional health and safety measures in our warehouse to ensure a safe working and shopping experience for all our teams and customers:
- Health checks: our teams will complete health checks daily before their shifts
- Social Distancing: we are adhering to social distancing guidelines and wearing face masks
- Regular Sanitization: our warehouse is being sanitized and surfaces are disinfected after use with alcohol-based supplies.
- Safe Delivery: our Delivery staff partners follow stringent health protocols and we are encouraging contact less delivery through prepaid orders only.
B. ORDERING
Q. How do I get in touch with you?
You can reach our Customer Care team.
Q. Can I place an order over the phone?
Sure! Our Customer Care Team is happy to assist you with your order on +91 9971322995 or +91 9599292725 from 10:00 AM to 8:00 PM IST.
Q. Do I need to set up an account to place an order?
No, you do not need to sign up to place an order. You can check-out as a guest.
Q. How can I track my online order?
We will send you an Email with an Order Tracking link once your order is dispatched.
Q. Can I redeem my physical Raw Mango Gift Card online?
You cannot redeem your physical Raw Mango Gift Card for purchases on our online store.
C. SHIPPING & DELIVERY
Q. What payment methods do you accept?
For Domestic orders we accept Major Credit or Debit Cards, Net Banking, UPI & Wallets.
For International orders you can choose to pay with Major Credit Cards.
Q. Do you offer Cash on Delivery for orders placed online?
Cash on Delivery Service is not available at the moment.
Q. What is your Shipping Policy?
Please see our Shipping Policy policy.
Q. If I have placed two separate orders, can you combine the orders and offer me reduced shipping?
Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).
Q. Can I change the shipping address of the order?
You cannot change the shipping address for orders that are placed. Please verify & confirm all details before completing an order.
Q. I am based out of India and I want to place an order for a delivery abroad. Is it possible?
Yes, we ship worldwide. Do note, International taxes and duties will need to be paid directly by the recipient to the shipping partner on delivery of the order.
Q. Can I book an order for delivery to more than one address?
No. You will need to place separate orders for different shipping addresses.
D. RETURNS & EXCHANGES
Q. What is your Return & Exchange policy?
Please see our Return & Exchange policy.
Q. Can I exchange/ Return products bought online in the Raw Mango stores?
Products purchased on our online store cannot be returned or exchanged at Raw Mango stores.
E. PRODUCT
Q. Do you offer Wedding Registry Services?
We do not offer Wedding Registry Services at the moment
Q. Do you offer Corporate Gifting Services?
Yes, we do offer Corporate Gifting Services, please contact our Customer Care.
Q. Do you offer alteration services for products purchased online?
No. Customers are requested to check the size chart before adding any product to their cart.
Q. Where can I find size & fit advice?
Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style.